Whistleblowing Policy

This policy aims to provide a safe channel for customers, employees, or other parties to report violations such as fraud, poor service, or unethical behavior in the iPhone service process. We are committed to maintaining integrity and transparency in all our operations.

This policy applies to all customers, employees, and partners who interact with our services. Violations that can be reported include, but are not limited to:

• Fraud or deception in the service process
• Service that does not meet standards
• Unethical behavior by staff
• Other violations that harm customers or company reputation

• You can report violations through the Whistleblowing page Whistleblowing
• Choose whether you want to report anonymously or not
• Include a complete description and, if available, supporting evidence (max. 5MB)
• After the report is submitted, you will receive a tracking code to monitor your report status

• We guarantee the confidentiality of the reporter's identity, whether reporting anonymously or not
• Your evidence data is encrypted and can only be accessed by the internal investigation team
• No retaliation will be taken against reporters who report in good faith
• Report data will be stored for 1 year after the case is resolved, then deleted in accordance with data protection regulations

• Reports will be received and reviewed by the investigation team within 3 working days
• If the report is valid, we will conduct further investigation and take necessary action
• Report status will be updated regularly, and reporters can monitor status through the tracking code
• Cases will be closed after a solution is found or if the report cannot be verified

If you have questions regarding this policy, please contact us through:

• Email: support@Arely.com
• WhatsApp: +62 813-8481-7380

This policy may be revised or updated without prior notice. Be sure to check this page regularly for the latest information.